Free Shipping

We offer free standard shipping on all orders over $40. Orders under this amount will incur a flat shipping fee, calculated at checkout.

Processing Time

Orders are typically processed within 1–2 business days. Please note that processing times may be extended during peak periods or holidays.

Delivery Times

• Standard Shipping: Estimated delivery within 3–7 business days.
• Expedited Shipping: Available at an additional cost; delivery within 2–5 business days.

Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Restrictions

We currently do not ship to P.O. Boxes or APO/FPO addresses or outside of the USA/ Canada.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at connect@neubuff.com. We cannot guarantee address changes after an order has been processed.

Lost or Damaged Packages

If your package is lost or arrives damaged, please reach out to our customer service team within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.